Dot5Hosting Wholesale Reseller FAQs

General Overview

Billing Questions

Support Questions

General Questions

What is the Dot5Hosting Reseller Program?

The Dot5Hosting Reseller Program is designed around the needs of anyone who wants to earn revenue by selling Web-site services. Upon registration in the program, each reseller receives generous discounts on Dot5Hosting Web hosting, domain registration, search engine submissions and more! This robust program gives you a powerful reseller console that manages every aspect of your clients' accounts, including billing, products, and domains. As a reseller, you'll receive priority support so your questions get answered quickly.

What are the responsibilities of the reseller?

As a reseller, you are responsible for billing and providing technical support to any client you sign up.

What restrictions do I have as a reseller?

To become a reseller, you must agree to Dot5Hosting's Terms of Service. The restrictions described within the terms of service are applicable to each of your clients.

Do resellers receive a discount on Dot5Hosting products and services?

Yes. Dot5Hosting gives each reseller a generous discount on our products and services. These discounts are only available for purchases made through your reseller console.

How much money can I make as a reseller?

Dot5Hosting does not restrict the amount of money you can make as a reseller. This program allows you to resell the available Dot5Hosting products and services at whatever rate you desire. You are responsible for paying Dot5Hosting for the services that you purchase at the discounted prices.

What features are available to the reseller?

Each reseller receives the following features as part of the reseller program:

  • Dramatic discounts on plans
  • Instant set-up on all plans
  • Discounted domain registrations
  • Discounts starting with the first resold account
  • Priority reseller support for fast answers
  • Powerful reseller console for comprehensive account management
  • Billing manager for each of your resold accounts
  • One-click login for easy account management

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Billing Questions

Who is responsible for billing the end customer?

As a reseller, you are entirely responsible for the billing of each of your clients. Dot5Hosting will bill your credit card on the due date for each of your clients.

Does Dot5Hosting provide bulk billing?

No. At this time, Dot5Hosting does not provide bulk billing. You will be charged at the end of the billing cycle for each of your clients.

What types of payments does Dot5Hosting accept?

Dot5Hosting only accepts credit card payments for resold accounts.

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Will I get a notice when my accounts are due to be billed?

Dot5Hosting provides a notification 30 days prior to the renewal date of annual and semi-annual accounts only. Because all renewal information is available in the reseller console, we do not issue notifications for monthly or quarterly accounts.

How do I cancel an account?

To cancel an account, please call our Support Team and they will cancel the account at the end of the current billing period.

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Support Questions

What is the support policy for resellers?

Resellers are responsible for providing technical support for their clients. If Dot5Hosting receives any communication from a client of a reseller, the Dot5Hosting Support representative will defer that issue to the actual reseller.

What type of support do I receive as a reseller?

Dot5Hosting provides resellers priority support for the fastest response possible.

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